Exchange Policy

Our Exchange Policy

Important Information

Please note that due to the expense of Furrocious products, we do not keep a lot of items in stock.

Most products will be made to order. We will quickly process the order and ship within 1-3 weeks of your order date. Timing depends on fabric availability and the current work load at our factory. If you need your order by a certain date please tell us the date you need to receive it by and we will do our best to accommodate your needs.

Exchanges

All of our products are made in Los Angeles with love and care. We stand by our products 100%. Therefore we offer exchanges instead of refunds.

Please contact us within 5 days of receiving your order if you have any issues. We want our customers to be happy with their purchase and will work with your situation.

To keep our inventory low we do not except returns on Women’s XL and XXL or Men's XXXL. We will exchange these sized items: Women XS, S, M, L and Men S, M, L, XL, XXL.

Please contact us for exchange instructions and address.

Made to Order LED Products

For LED products that are made to order, we will accept an exchange or offer store credit.

Exchange Value: Your exchange value must be within $300 of the original item price. Any remaining balance will be issued as store credit.

In Stock Products Returns

If you order from our In Stock List and want to return the item we will accept the return back into stock for a full refund. You are responsible for shipping it back to us , insuring the package for 50% of the value and providing the tracking #.

Custom orders cannot be exchanged.

We can make adjustments to your item if there is an issue. Exchanged items must be returned in perfect condition and returned within 5 days of contacting us.

You must send us the tracking number for the package you are sending back to us and insure the package for 50% of the value in case the package were not to arrive. This will protect you from any lost or stolen packages. We are NOT responsible for packages that are NOT INSURED.

LED Exchanges

Please note all shipping charges are non-refundable. Customers are responsible for shipping charges on returns/exchanges back to us. We will cover shipping out the exchanged item to you.